Alarm Lock Tech

Welcome to Tech Corner

The intent of this column is to provide technical product information to help you use, sell and install our door technologies to retail and end-user business segments around the world. Our goal is to provide technical advice in a timely manner and keep you up-to-date as new product tips and tricks become available. Along the right hand side of this page, you will find links to categories that have recently been posted. If you have additional questions on any of the topics that I cover, please e-mail me at bswoope@alarmlock.com. 

Regards,

Bob Swoope, Vice President Sales

Run Time Error 339 - Custom Daylight Savings Time

Run Time Error 339= Component "MSCOMCT2.OCX" Missing or not found-    When trying to choose Custom DST in FEAT screen;

 

Should you receive the following Run Time Error, please follow these easy steps:

 

On your computer:

Click on start button

Choose search-  files & folders

Search in all files for   MSCOMCT2.OCX

(If you can't find file, enable to search in hidden files)

 

Save to C:\windows\system32

 

Restart computer, this should resolve the run time error.

 

Please feel free to send you comments to me at bswoope@alarmlock.com  or click here to go to our web site.

Free Upgrade – Firmware upgrades for DL/PDL6100 Networx Locks - Now Available

There are two new firmware upgrades available for the DL6100 and PDL6100 Networx locks. 

To check and see if you have the latest firmware in your Networx locks; simply right click any lock and perform a status check or go to the GW Icon, select a gateway and click “Tools” and click “View Gateway’s Lock Table”.  You be able to view all locks assigned to that gateway.

The latest firmware versions:

• 56C is for the DL6100
• 55f is for the PDL6100

It is important that you flash the locks with the correct firmware version.  The upgrades are free, simply download and save to your DL Windows Firmware folder. 

To flash your locks, open up your account(s) one at a time and choose the lock you want to flash by highlighting it on the account tree under the account on the left hand side of the software.  Right click the highlighted lock, a pop up window will appear and choose Update Lock Firmware, you’ll send the action at the bottom of your lock screen.  Currently you must update each lock individually, in the future you’ll be able to update same lock types at one time, i. e. all DL’s or all PDL’, etc.  

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site.

Free Upgrade - DL Windows Software for Networx V4.1.78 - Now Available

There is new software available for download on our web site, DL Windows V4.1.78 will help you manage the new Networx wireless locks and is FREE.  Please make sure that you uninstall any previous versions of DL Windows software, there is a note on the web site and in the software download explaining what you need to do.

As with all versions of DL Windows software V4.1.78 is backward compatible and will also manage existing Trilogy stand alone locks.  So if you have DL/PDL3000 locks and want to start adding Networx wireless locks, you can manage them both with DL Windows V4.1.78

We have many new features on this latest version of DL Windows, the software will generate 4, 5 or 6 random digit codes, time zones are easier with less keystrokes, the Emergency Command Banner is much larger and runs along the full screen across the bottom and you can add up to 50 users to be able to activate Emergency Commands.

This download also has full versions of the previous DL Windows V3.0.4 and V3.6.3 plus all the quick start guides. 

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site.

Networx™ DL Windows Software on the web and FREE

There is new software available for download on our web site, DL Windows V4.1.77 will help you manage the new Networx wireless locks and is FREE.  Please make sure that you uninstall any previous versions of DL Windows software, there is a note on the web site and in the software download explaining what you need to do.

 

As with all versions of DL Windows software V4.1.77 is backward compatible and will also manage existing Trilogy stand alone locks.  So if you have DL/PDL3000 locks and want to start adding Networx wireless locks, you can manage them both with DL Windows V4.1.77

 

We have many new features on this latest version of DL Windows, the software will generate 4, 5 or 6 random digit codes, time zones are easier with less keystrokes, the Emergency Command Banner is much larger and runs along the full screen across the bottom and you can add up to 50 users to be able to activate Emergency Commands.

 

This download also has full versions of the previous DL Windows V3.0.4 and V3.6.3 plus all the quick start guides. 

 

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site.

Networx™ by Trilogy is in stock and on the shelf

Alarm Lock has setup over 40 Certified Networx Distributor locations across the country with Networx products on the shelf.  Currently the Networx Distributors have the cylindrical models (DL/PDL6100) in stock as well as gateways.  We anticipate the mortise locks to be available before the end of the year and the ET Trims shortly thereafter.

 

Our Networx Distributors are trained, certified and ready to help you with product selection and tech support.

 

Alarm Lock offers Networx Introduction and Product Overview Presentations and Factory Dealer Certification Seminars through our Certified Networx Distributors.  We also offer lunch and learn presentations/seminars to our dealer network.  Please contact your local Networx Certified Distributor, Alarm Lock Rep or Alarm Lock Regional Sales Manager to sign up for a presentation/seminar or with any questions. 

 

The Networx system is very easy and will give you and your customer choices on how they want to manager their access system; program locks by going to the door or remotely with a PC connected to a network connected to our gateway(s) and then wirelessly to our locks.  We can manage both stand alone Trilogy locks and Networx Trilogy locks using the same DL Windows software which is FREE and available on our web site. 

 

With the ability to lockdown an entire system of 2,000 locks from your PC or any lock in the system, Networx is a great solution for schools, colleges and universities.  Authorized users can issue an Emergency Command to lockdown or unlock all locks within an account from the PC running DL Windows or any lock to initiate these Emergency Commands. 

 

Networx is not network centric or IT heavy, we simply utilize a customer’s network to communicate to our gateways.  The DL Windows software easily discovers the gateway and locks very simply and auto adds to the account. 

 

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site.

Networx Wireless Trilogy is now available

The long anticipated arrival of the Trilogy wireless series is now available at selected Networx Distributors. 

Networx by Trilogy is our wireless solution allowing the programming of Trilogy locks wirelessly.  Simply connect the Networx Gateways to your customer’s existing network and install Networx locks within the gateways range and program all locks from a PC without ever going to the door with a laptop or DTM. 

This eliminates the physical door to door programming on the Industry’s most popular battery operated access control system.

Networx will allow the integration of a wireless Trilogy platform, using our DL Windows Software V4.1.3 or higher, with existing Stand Alone Trilogy models.

Existing Trilogy customers will now have a choice to utilize Stand Alone and/or Networx wireless Trilogy models to manage their access control system using the familiar and still free DL Windows Software.

End users and retail locksmiths will simply go to our web site and download the latest version of DL Windows.  Existing Trilogy users will uninstall their current version of DL Windows, install the newer version and thru the DL Windows Import Utility update their current accounts and databases.

Our most popular cylindrical models in both PIN code and PIN & HID Prox along with two gateway models will be shipping in June.  Additional models will be available soon, please contact your Alarm Lock representative or Sales manager for more details.

Model numbers:

• DL610026D
• PDL610026D
• AL-IME
• AL-IM80211

2009/2010 Product Catalog Now Available

Our newest product catalog #ALA112M is now available, please feel free to download a copy in PDF format on our web site or contact your local Alarm Lock Representative for a printed copy.  You’ll find it at www.alarmlock.com/support under the heading Catalog and Price Sheets.  This new catalog features our newest product series; Networx on the front cover. 

 

Networx is our new wireless Trilogy product line.  This series of locks does not require you to go to the door to program them; you utilize the customer’s network and our gateways to communicate up to 2,000 locks in a single system.  You also have the ability to lockdown these locks for Intruder Alert in Educational Environments.  We’re very excited about the Networx Product line; please contact your Alarm Lock Representative for more details

 

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site

New Marketing Flyers in PDF format are FREE to you....

We have added 4 new flyers to our web site, under Marketing Materials.  There are two versions of two different flyers in PDF format for you to use and personalize with your company information.  These flyers are targeted to the Education and Healthcare markets.

 

Alarm Lock wants to help our distributors and security professional with tools to promote your company to increase sales and grow your business.   What other category offers such growth potential than the Stand Alone Access Control Category?

 

Those who are driven to succeed can sell our electronic access locks. Alarm Lock’s access control products are required now more than ever before, especially when some are turning to crime in these desperate times. With more disgruntled workers and employee invasions in the workplace, it’s no wonder why so many owners are turning to Alarm Lock for protection.

 

Wire runs and expensive access control equipment do not make sense when `Stand Alone offers similar functionality for a fraction of the cost.  With our keyless access dependability and time-automated security, we can lower maintenance costs while providing businesses with advanced functionality. Start prospecting potential customers and demonstrate how our stand alone access locks can give them the most value for their dollar. Share our story on how end-users can save money without compromising their security with our full line of locks.  

 

Good luck and happy selling! 

 

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site

New Installation Template Available

We have redesigned the cylindrical lock template and you can download a copy from our web site.  This new template feature both a fire rated and non fire rated hole to run the wires thru the door.

 

In case you didn’t know when drilling the fire rated wire hole, our mounting plate actually covers up or blocks most of the hole to pass fire codes.  We have added a ramp on the inside of the plate to help the wires pass thru the hole and plate.

 

When downloading any template, please be aware that not all printers are created equal, so we also provide the dimensions for you to double check before drilling.

 

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site

Fun facts regarding schedules and time zones in DL Windows Software

Here are some basic rules to follow with schedules and how our schedules work in conjunction with our products. There are also different ways to get the same results. 

 

• The lock accepts the user(s) based on how to programmed them, enabled (green) or disabled (red) in the global user screen. 

• Schedules activate (enable) or de-activate (disable) the user(s) or group(s) as it “rolls into” a schedule.  Time zones/schedules are not retro active.  The clock moves forward, never backward.

• If you set a future schedule and send the user/group enabled (green), they will be enabled until the start time of the schedule and from then on the schedule takes over.

• If you set a future schedule and send the user/group disabled (red), they will be disabled until they “roll into” the schedule (start time) and from then on the schedule takes over.

• Example – if you create a schedule for 8am – 5pm Monday thru Friday to enable a group of users and your send group 2 enabled (green) and its 2pm on Wednesday, Group 2 users will be enabled until Thursday at 5pm; because it never rolled into the start time of the schedule.  We call this the 24hr rule.  We recommend that you send programming when possible prior to the start of schedules.

• If you send users disabled without a schedule, they will always be disabled.  However, when you send users/groups disabled (red) and there is a schedule in the future, the schedule will enable the user/group and then will follow the set schedule until a change is made. 

• Many companies put all users in every lock and disable (red) them in the locks they don’t want them to have access to.  This time and date stamps a “user denied access” and allows the company to see where employees are attempting to gain access on the audit log.

• Same goes for a holiday schedule.  We call it a suppression schedule.  If you don’t want users to have access on July 4^thand you have a schedule of 8am – 5pm M-F.  Simply create a conflict for July 4^thon the correct day of the week and set a start time of 8am and make the stop time blank.  By creating a conflict, the locks sees an enable and disable at the exact same start time, disable overrides enable and lock overrides unlock.

 

Please feel free to send you comments to me at Bswoope@alarmlock.com or click here to go to our web site