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March 27, 2017

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Richard Gaylord

having trouble getting the sql server or database to load can you help. thanks

Andy Phelps

Richard,
Contact a dealer in your area and they will be able to assist you. If you don't know one, go to alarmlock.com and then to contact us to find the local representative and they will know someone in your area.

Paul

We had to replace a door lock. We had all the software and DTM. Shen I try and download info from the DTM to the door I keep getting "master code mis match. Is it the version of software? I have 4.1.78. Or what do you suggest??

Paul

Andy Phelps, CRL, CAI

Paul, If you change the master code in the lock to match the master code in the software, then you will be able to program the lock with the DTM. You will also need to add the DTM download code, User 299, at the lock.
You may want to default the lock then change the master code and DTM download code.
The instructions for your model lock to change the master code and adding the DTM download code can be downloaded from the Alarm Lock website

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