I would like to announce that the latest version of DL Windows is now available for download from the Alarm Lock website. This new version of DL Windows will allow you to use the new version 2 Gateway and Expanders. It also has a back up reminder that can be set to remind you to back up your database daily, weekly, bi-weekly or monthly. This version is fully qualified for Windows 10 and Windows Server R2 (2012) and users can upgrade directly from 5.1.1 , 5.2.3, 5.3.3 or 4.1.96.There are to many new and upgraded features to list.
Click here to go to the Alarm Lock software website and download your copy today so you will have all the advantages and abilities of this new version of DL Windows.
Also, there are new firmware updates for the DL6100, PDL6100 and PDL6200 Networx locks available as well. Upgrade the firmware in your locks to get the most out of your Alarm Lock Networx system.
If you don't have access to the tech site, register and get access to not only the software and firmware updates but also tech notes, programming manuals and much more.
Andy Phelps, CRL
National Training Manager
Alarm Lock Systems, Inc
Can anyone help me? I have been unable to start my Alarm Lock program, and keep getting the error message "Unable to load database". I am using version 5.4.2, and have used it many times on my laptop. In the past, when I got that error, I would just reboot and it would work. I have now rebooted 3 times, and I keep getting that error. What can I do to be able to load the program, and prevent this from happening in the future?
Posted by: Marc Kayem | April 02, 2017 at 08:27 PM
Marc,
What has happened is that SQL Services has stopped running. This can happen from time to time especially in Windows 10. I have sent instructions on how to restart SQL Services to the email that is connected to the comment form.
Posted by: Andy Phelps | April 03, 2017 at 09:25 AM
Having same problem as above. Please post the solution. Thanks
Posted by: Trey | May 13, 2017 at 01:15 PM
Same issue with 5.4.2, Unable to load database.. Just successfully loaded the software, and am unable to launch due to this error. Rebooted several times; uninstalled, reinstalled software. Running Windows 10.
Thanks for some help.
Posted by: Diane Keep | May 29, 2017 at 08:29 AM
Having same issue unable to load database. Rebooted several times. Please send or post instructions.
Posted by: Karen B | June 07, 2017 at 11:18 AM
I have the DL-Windows version 5.4.2, but it came with the user's guide to v 4.0. Where can I find the correct user's guide to download??
Posted by: Father James Dean | June 14, 2017 at 05:02 PM
Inside the downloaded folder is the version 5 manual. The name of the file is:
DL-Wind_V5_OI382A.11_USER
Posted by: Andy Phelps, CRL | June 14, 2017 at 06:32 PM
Andy Phelps,
I am also having issues with the "Unable to load database." I just updated to 5.4.2 from 5.2.3. Your help is much appreciated.
Posted by: Paul Xiong | July 06, 2017 at 04:55 PM
Hello. Same problem as the above. Can't load database. Please send me the instructions to fix it. Thank you for your help! This has been a really great system for my business.
Posted by: Shannon Kallaker | July 18, 2017 at 11:48 AM
I am also having this issue. Please help.
Posted by: Courtney Greiner | July 18, 2017 at 01:38 PM
Same here. Appreciate any assistance.
Posted by: Anne Schenk | August 07, 2017 at 12:16 PM
I was able to fix this using information found here: https://docs.microsoft.com/en-us/sql/database-engine/configure-windows/start-stop-pause-resume-restart-sql-server-services#SSCMProcedure
Posted by: Anne Schenk | August 07, 2017 at 12:45 PM
We are in the process of installing locks and setting up DL Windows software. My question regards setting up Groups and Group Assignments. Page 29 of the User's Guide shows a "Set Group Assignment" button, but we don't have that feature on our screen. Can anyone explain why and what we need to do next?
Posted by: Tina Mion | August 07, 2017 at 05:05 PM
In the Global Users screen at the bottom below the Users list, there is a button named "Assign Groups". This is where you set the groups.
Highlight a users name in the list and then click on the Assign Groups button.
The "Set Group Assignment" is in the older versions of DL Windows. Version 5 has the new button.
Posted by: Andy Phelps, CRL | August 07, 2017 at 05:43 PM
Thanks for your prompt response, Andy!
Setting up "Groups" is not going to work for us (we need more than 4). We are having difficulty using Schedules/Events to set up the access we need. Is there an end-user/customer help line we can call?
Posted by: Deborah Plattsmier | August 08, 2017 at 05:02 PM
There are a couple of ways that you can get instruction on schedules. You can go to the link below and either register for a live webinar or watch a recorded session.
https://alarmlock.webex.com/mw3100/mywebex/default.do?siteurl=alarmlock
You can also contact GoKeyless.com as they offer end user tech support.
Posted by: Andy Phelps, CRL | August 09, 2017 at 09:28 AM
I have DL Windows v5.2.3. I seem to have maxed out the number of Global Users I can enter in the database. What is the maximum number of entries allowed? What can I do to add more users? We're a private school so we have lots of parents.
Thanks
Rich
Posted by: Rich Wierzchon | September 25, 2017 at 04:55 PM
Rich,
DL Windows can manage up to 10,000 users in the Global Users screen. There are 100 empty spaces by default. If you right click on one of the lines in the Users List, then scroll down to the bottom of the pop up, click on "Add a block of empty slots to the list". Enter the number of slots you wish to add, up to the maximum number listed, and this will add more slots.
Posted by: Andy Phelps, CRL | September 25, 2017 at 05:01 PM
Andy, I have a client who has installed ver 5.4.2 on a laptop. She installed it using a "admin" account, but would like others that login to this laptop access to the program also.
Is this possible? Can she do it without having to grant "admin" rights to everyone using the program?
Please let me know.
Thanks!
Posted by: Kurt | October 25, 2017 at 01:31 PM
Having same trouble as many others can’t get database to load for underlying provider faults I have made sure sql server is running still nothing please help
Posted by: Tyler | January 11, 2018 at 10:30 AM
Tyler,
What version of the software are you running? I need more information as well. Please email me.
Posted by: Andy Phelps, CRL | January 11, 2018 at 03:27 PM
How can a "non-admin" Windows 10 user open and run the software? I always have to "run as administrator" to get it to open. Thanks for your help.
Posted by: Jeff | January 15, 2018 at 03:35 PM
Jeff,
That depends on how the software was installed and by whom. If the administrator logged into Windows and then installed the software and did not allow other log ins to access during the installation, then the administrator has the only access. Go to http://tech.napcosecurity.com/index.php/techlibrary/searchresults?q=How+to+Add+Additional+Users+to+the+Alarm+Lock+SQL+Database and download the instructions to have multiple Windows users access the SQL database and open DL Windows.
Posted by: Andy Phelps, CRL | January 16, 2018 at 09:38 AM
Has anyone seen this error when trying to create an account? v5.4.2 on windows 10
Sorry there was an unexpected error.
One of more errors occurred.
Exception has been thrown by the target of an invocation.
Posted by: Steve Doerr | January 23, 2018 at 05:49 PM
Steve,
The first thing to try is to create a new database in the "Database Configuration" application. This can be found in the DL Windows 5 folder in your start menu. Leave everything at the top the way it is and just check the box to "Create a new database" then click Next. Don't change any items in the next windows and click Next or Finish. Then try to create an account.
Posted by: Andy Phelps, CRL | January 24, 2018 at 08:07 AM