« Updated Networx Panel/Keypad firmware available | Main | Do I need to upgrade the firmware in my gateways and locks? »

March 27, 2017


Feed You can follow this conversation by subscribing to the comment feed for this post.

Richard Gaylord

having trouble getting the sql server or database to load can you help. thanks

Andy Phelps

Contact a dealer in your area and they will be able to assist you. If you don't know one, go to alarmlock.com and then to contact us to find the local representative and they will know someone in your area.


We had to replace a door lock. We had all the software and DTM. Shen I try and download info from the DTM to the door I keep getting "master code mis match. Is it the version of software? I have 4.1.78. Or what do you suggest??


Andy Phelps, CRL, CAI

Paul, If you change the master code in the lock to match the master code in the software, then you will be able to program the lock with the DTM. You will also need to add the DTM download code, User 299, at the lock.
You may want to default the lock then change the master code and DTM download code.
The instructions for your model lock to change the master code and adding the DTM download code can be downloaded from the Alarm Lock website

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Your Information

(Name and email address are required. Email address will not be displayed with the comment.)

My Photo

Enter your email address:

Delivered by FeedBurner

Add to Google Reader or Homepage