There are new webinars on the DL Windows software, version 5.4.2, and Networx Connectivity. Click here to go to the registration page to sign up for one or all of the valuable live webinars. New times are available. Now the sessions are at 10am, 1pm and 8pm EDT.
DL Windows sessions will cover everything from setting up an account to programming the Trilogy locks. The Networx session will cover the wirelessly programmable Trilogy Netoworx locks and gateways. It will also cover the Global lock down and programming.
Don't miss out on these popular webinars.
Andy Phelps, CRL
Alarm Lock National Training Manager
having trouble getting the sql server or database to load can you help. thanks
Posted by: Richard Gaylord | June 05, 2018 at 05:26 PM
Richard,
Contact a dealer in your area and they will be able to assist you. If you don't know one, go to alarmlock.com and then to contact us to find the local representative and they will know someone in your area.
Posted by: Andy Phelps | June 06, 2018 at 08:17 AM
We had to replace a door lock. We had all the software and DTM. Shen I try and download info from the DTM to the door I keep getting "master code mis match. Is it the version of software? I have 4.1.78. Or what do you suggest??
Paul
Posted by: Paul | September 14, 2018 at 01:02 PM
Paul, If you change the master code in the lock to match the master code in the software, then you will be able to program the lock with the DTM. You will also need to add the DTM download code, User 299, at the lock.
You may want to default the lock then change the master code and DTM download code.
The instructions for your model lock to change the master code and adding the DTM download code can be downloaded from the Alarm Lock website
Posted by: Andy Phelps, CRL, CAI | September 14, 2018 at 04:01 PM