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November 16, 2018


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Michael Brown

Thank you so much for this. You just saved us a bit of time. I was already so frustrated.

"Note: A seemingly strange occurrence happens when a lock is selected in the Available Lock Profiles field but there is no matching Lock Type available: The "Available Locks" seem to disappear. This is because Lock Types (models) must match for successful Linking. When a Lock Profile is selected, the Available Locks By Serial Number field automatically filters and displays only matching Lock Types.

If an incorrect Linking was made, or if you wish to undo a Linking, simply select the Linked lock from the Linked Locks grid and click the Unlink Lock button (the Lock Profile and the available
locks will return to their respective lists, and will thereafter be available for Linking. "

Andy Phelps, CRL, CAI

Glad we can help. You might also look at the Alarm Lock YouTube channel with 25+ videos on Alarm Lock DL Windows software and the Trilogy locks.


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