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October 28, 2021


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We had a power failure over the weekend and the clock on our outer door is not correct. I have downloaded the program and clock to the lock and it shows it was successful but the door is still locked and it should be unlocked. Any suggestions?

Andy Phelps

For schedules to work on the Trilogy locks, the Start time must be seen by the lock. Meaning, the lock should unlock the following day that the scheduled start time is seen.

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